Email Notifications

Use optional preset text when creating email content. These dynamic text strings automatically replace values specific to each email recipient. For example, entering [[ First Name ]] into the body of the email will automatically insert the user’s first name. The Site Manager may choose to use the same or different pre-set text for the system and each campus. The image below shows an example of preset text options when creating email.

Pre-set text using location information is pulled in from user profile fields. The image below shows the relevant area from a user’s profile.

Site Manager may use the provided example text to write email notifications.  Feel free to copy and paste them into your own emails and tweak as needed.

Account Creation

Subject: Welcome to the Company Learning Management System

Thank you,
Company name
Contact information
Course administrator name

To access your e-Learning course, please click this link system login page and enter the username and password provided below. We recommend that you change your password once you are in the system.
Username: [[ Username ]]
Password: [[ Password ]]

Should you have any questions, please contact company email or call company phone. 

Account Locked

Subject: Your account is locked for security reasons

We apologise for the inconvenience. For your security, user accounts are locked automatically if the password has been entered unsuccessfully too many times. Your account will unlock automatically and be available in 1 hour.

Certification Complete

Subject: You have earned a certification

Congratulations, [[ First Name ]] [[ Last Name ]], you have completed the following certification:
[[ Certification Name ]] on [[ Certification Obtained Date ]]

Don't forget to print your certificate of completion for your training records. To do so, log back into the course and click on the Certifications tab.  

Should you have any questions, please contact company contact information.

Certification Expiry Reminder

Subject: Certification Renewal Necessary

Greetings from the company name team.
We are providing you with notice that the following certification(s) will soon expire:
[[ Certificate List ]]
Ensure that you renew your certificate prior to the expiry date to avoid any compliance issues.

If you require any assistance, please contact your supervisor.

Forgot Password

Subject: Training Centre Login Information

Hello [[ First Name ]] [[ Last Name ]],

Here is your login information for the company name Training Centre.
Your Password is: [[ Password ]]

Please contact [[ Helpdesk Contact ]] or call phone if you have any questions.

Product Complete

Subject: Course Completed 

Congratulations on successfully completing [[ Course Name ]]!

Please contact company email or call company phone if you have any questions.  

Product enrolment

Subject: You have been enroled in a course

You have been enroled in the following course: [[ Course Name ]]. To begin your training:
•  Go to system login page and log in with your username and password.
•  Click on the course title in the left side-bar menu to access the online training you registered for or are required to participate in, and begin.

We hope you enjoy the course!

Product Exception

Subject: Course Date Extended

[[ First Name ]], your [[ Course Name ]] online course has been extended until [[ Exception End Date ]].
To access your online training, log in to system login page with your username and password.

Please feel free to contact us with any questions or concerns at company email or company phone.

Thank you and we hope you enjoy the course!

 
Product Expiry Reminder

Subject: Course Expiry Reminder

Greetings from the company name team.
This is a friendly reminder to complete the following course(s) prior to the expiry date.

[[ Course List ]]

If you require assistance, you can email us at [[ Helpdesk Contact ]] or call phone.

Training Expiry Reminder

Subject: Training Expiry Reminder

Greetings from the company name team.
We are providing you with notice that the following training item(s) will soon expire:
[[ Training List ]]
Ensure that you renew your training prior to the expiry date to avoid any compliance issues.

If you require any assistance, please contact your supervisor.

Email Signature

Thank you,
Company name
Contact information
Course administrator name

_{This e-mail (including any attachments) is intended for the addressee(s) stated above only and may contain confidential information protected by law. You are hereby notified that any} unauthorised _{reading, disclosure, copying or distribution of this e-mail or use of information contained herein is strictly prohibited and may violate rights to proprietary information. If you are not an intended recipient, please return this e-mail to the sender and delete it immediately hereafter. Thank you.}

1. Log in with a Site Manager account.
2. Select Campuses under Users in the main navigation menu.
   
3. Select Edit Emails next to the desired campus to view the Manage Campus Emails page.  You may see Add Emails instead.  This means that the campus is using only the site's default email notifications.
4. Emails that are set up for the campus will have both the Enabled (enabled for the site) and the Send Email (enabled for the campus) options checked.

1. Navigate to Emails.
2. Select Manage Campus Emails from the Email Tools menu. If you can't see the menu, show the Tool Panel. 
   
3. Optionally  Sort alphabetically by campus name or by email name (ascending or descending). If you can't see the menu, show the Tool Panel. 
4. Optionally Filter and select Go. If you can't see the menu, show the Tool Panel.  The filter optons are:
   • Reset:  remove any current filters.
   • Campus: Enter a word in the campus name.
   • Status: Use the drop-down menu to show only active or inactive emails.
   • Language: Use the drop-down menu to show only emails using a specific language.
   • Type: Use the drop-down menu to show only the emails with a specific name.
5. Optionally preview email message content. Select Preview All or Preview by Campus from the Tools menu. If you can't see the menu, show the Tool Panel. 
   

Site Managers can choose to deactivate one or more emails for campuses. 

1. View Emails for Multiple Campuses.
2. Set the status to Inactive using the drop-down menu for the applicable emails. 
   

Site Managers can to match selected campus emails to match the same email types set up for the system default emails. For example, if the system only uses two default emails: Account Creation and Product enrolment, when you set active status to site defaults, that specific campus's emails will send only Account Creation and Product enrolment notifications. You can still customize the email content for the campus. 

1. View Emails for One Campus.
2. Select Set Active Defaults Status to Site Defaults from the Other menu.  If you can't see the menu, show the Tool Panel. 
   

Resetting all emails for a campus will remove all the unique campus emails and replace them with the default system emails. 

1. View Emails for One Campus.
2. Select campuses.
3. Select Remove Email Notifications from the Campus Options menu. If you can't see the menu, show the Tool Panel. 
   

   

Resetting an email will remove the unique campus email and replace it with the default system email. Only emails set to active need to be reset.

1. View Emails for Multiple Campuses.
2. Select the applicable emails. You can select the emails using the check boxes in front of the emails or by using Select All under the Options menu. If you can't see the menu, show the Tool Panel. 
3. Select Reset Selected from the Options menu.  If you can't see the menu, show the Tool Panel.