Exceptions

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callout-successThis feature is available to Site Managers, Manager accounts, Course Author accounts, and Instructors, depending on system configuration.

 

An exception lets you grant an additional attempt or a time extension to content an individual is enroled to. 

Navigate to Exceptions

  1. Navigate to the user account.
  2. Select Exceptions from the Section menu.

Create an Exception

  1. Select Create next to either Asset Exceptions or Product Exceptions.
  2. Pick a scenario below for more instructions. 

Allow a user access to a product past the expiry date for a limited time.

  1. Select Create under Product Exceptions.
    product-exception
  2. Select one or more products.
  3. Enter the date range that the user is allowed access to the products.
  4. Optionally enter a time range.
  5. Optionally enter a description to explain the reason for the exception.
  6. Optionally select Yes under Send Product Exception Email to email the user that an exception was created for them.
  7. Select Create.

Grant access to an asset that is not currently published.

  1. Select Create under Asset Exceptions.
    asset-exception
  2. Select Date Extension under exception type.
  3. Select the target product and asset.
  4. Enter the date range that the user is allowed to access the asset.
  5. Optionally enter a time range.
  6. Optionally enter a description to explain the reason for the exception.
  7. Optionally select Yes under Send Asset Exception Email to email the user that an exception was created for them.
  8. Select Create.

Grant one additional attempt to a user who has completed all available attempts. The additional attempt is valid regardless of any publish date on the asset. Exceptions created for tests configured to retake only failed sections will allow users to retake only the failed sections.

  1. Select Create under asset exceptions.asset-exception
  2. Select Additional Attempt under exception type.
  3. Select the relevant product and asset.
  4. Enter the date range that the user is allowed to access the asset.
  5. Optionally enter a description to explain the reason for the exception.
  6. Optionally select Yes under Send Asset Exception Email to email the user that an exception was created for them.
  7. Select Create.

    Activate, Deactivate, or Delete Exceptions

    1. Navigate to Exceptions.
    2. Select the exceptions link under asset or product exceptions.
    3. Select the check box for the exception you wish to change.
    4. Select Activate, Deactivate, or Delete from the top.

    Grant Multiple Exceptions at Once

    The User Course Registration Import Utility can be used for bulk updates of duration days. In step three of the import, you can  match Duration Days to your Excel template to create different durations or enter a number directly in the Import Utility in the Duration Days field to give every user in the import the same number of duration days.