Forgot Password

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  1. Home
  2. Site Manager
  3. Password Security
  4. Forgot Password

Site Manager can define how the system will prompt users who select the Forgot Password link or who fail at their attempts to log in multiple times in a row. 

  1. Log in with a Site Manager account.
  2. Select Security under Control Panel in the main navigation menu.
    security-control-panel
  3. Select one option under Forgot or Change Password Email Option Setting.
    • Change Password (Random) – Activate this to email the user a new random password.
    • Forgot Password – Activate this option to email the user instructions for recovering their password. 
  4. Save.

callout-infoSystems that use the Forgot Password link on the log in page trigger the option selected above when the link is selected.